Frequently Asked Questions

At Liberty Alarm Services, we feel that an informed client is our best client. That's why we've gathered the following Frequently Asked Questions in the areas of Sales, Service and Billing to ensure that you have a full understanding of what you can expect from us. In the event that your question is not covered in this brief overview, please contact us and we will gladly answer your question.

Sales

1. What are the pricing options on your service packages?
   Liberty Alarm Services has a variety of pricing packages to fit every budget. Please contact our Sales Department at (800) 546-3276 Ext. 6415
2. Do you require a service contract?
   Yes. Liberty Alarm Services requires a 36 month contract.
3. Do you perform a credit check?
   Yes. We perform a basic credit check to ensure the homeowner's ability to pay for the equipment and service.
4. I've moved into a home with existing equipment, how can I obtain service?
   Obtaining service for a home with existing equipment is simple, please call our Sales Department at (800) 546-3276 Ext. 6415
5. What areas do you serve?
   We serve Pennsylvania, New Jersey, Delaware and Maryland.

Service

1. How do I schedule a service appointment?
   A service appointment can be scheduled via telephone or email on a first come, first served basis.
2. What are the available times for a service appointment?
   We offer either morning or afternoon appointments. These times are normally given as a "time window" for our technician's expected time of arrival.
3. Must I be at home to receive a service appointment?
   Yes.
4. Do you offer Saturday appointments?
   Yes, we offer Saturday appointments, however they are often popular. While a request for a Saturday appointment will be accepted, it may require a longer wait for service.
5. What utilities must I have before installation of the alarm system?
   To install the alarm system, we need electricity and an active telephone line.
6. How quickly can a service/installation appointment be scheduled?
   Service appointments are normally scheduled within 3 business days. The scheduling of installation appointments are dependent upon the receipt of completed documentation; afterward installations are normally scheduled within 3 business days.
7. How do I obtain window stickers & a yard sign?
   Current clients may request a set of window stickers and/or a yard sign by contacting our Service Department via telephone or email

Billing

1. Can I transfer an existing account into my name?
   Yes. To have an existing account transferred into another person's name, please contact our Customer Service Representatives via telephone or email
2. How can I determine my account balance?
   Please contact our Billing Department.
3. What are your billing options?
   We accept payment using credit card, checking account deduction and check.
4. How do I change my preferred method of billing?
   Please contact our Billing Department.